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Refunds & Returns

Thank you for shopping with Eclipse Health. We strive to provide high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations or may arrive damaged. In such cases, we offer a straightforward and fair Refunds and Returns Policy to ensure your satisfaction. Please read the following information carefully to understand the process, conditions, and timeframes for returning a product and obtaining a refund.

Returns Eligibility:
1.1. Eclipse Health accepts returns for physical products purchased directly from our website, If you have purchased our product from a third-party retailer, please refer to their return policy.

1.2. To be eligible for a return, the product must be unused, undamaged, and in its original packaging. We cannot accept returns for products that have been opened, used, or damaged after delivery.

Initiation of Return:
2.1. If you wish to return a product, please follow these steps:

a. Contact our Customer Support within 14 days of receiving the product to initiate the return process. You can reach us by emailing or calling our customer support hotline at [insert customer support phone number].

b. Provide your order number, the reason for the return, and any relevant supporting documentation or images (if applicable).

2.2. Once we have received your return request, our customer support team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.

2.3. Please note that any return initiated after 14 days of receiving the product may not be eligible for a refund.

Return Shipping:
3.1. Eclipse Health will provide a prepaid shipping label for the return of the product. Please ensure that the item is securely packaged to prevent damage during transit.

3.2. The cost of return shipping will be covered by Eclipse Health unless otherwise specified by our customer support team.

Inspection and Refund Process:

4.1. Once we receive the returned product, our team will inspect it to ensure that it meets the return eligibility criteria outlined in section 1.

4.2. If the returned product meets the eligibility requirements, we will process the refund within 5 business days.

4.3. The refund will be issued in the original form of payment used for the purchase. Please note that it may take additional time for your financial institution to process the refund.

4.4. If the returned product does not meet the eligibility criteria, we reserve the right to reject the return and deny a refund. In such cases, we will contact you to discuss the options available.

Damaged or Defective Products:

5.1. If the product you received is damaged or defective, please contact our customer support within 48 hours of receiving the product.

5.2. To expedite the resolution process, please provide your order number, a detailed description of the issue, and any relevant supporting documentation or images.

5.3. Our customer support team will assess the situation and provide guidance on how to proceed, which may include a return for a replacement or a refund.

Contact Information:

For any questions, concerns, or assistance with returns or refunds, please contact our customer support team:

Phone: [customer support phone number]

Address for Returns:
Please ship the returned product(s) to the following address:
Eclipse Health
Corporate: 16385 Biscayne Blvd., Suite 607
Aventura, FL 33160
United States

Please note that returns shipped to any other address may not be accepted.

We value your satisfaction and aim to make the returns and refunds process as simple and convenient as possible. If you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Thank you for choosing Eclipse Health!

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